Internal Audit Teams – Team Member Client Interaction – Communicating With Clients – Assert Yourself As An Auditor

To understand and use assertiveness effectively in internal audit work.

Course modules

This is a single module course. (All the information is on this course page).

Real assertiveness involves clear yet respectful communication, particularly in the face of stress and conflict.

To explain why many ‘people problems’ can be attributed to a lack of assertiveness

To equip people with the confidence to get their views and ideas recognised by clients

By internal auditors behaving more assertively clients and client staff can be more positive